Professional Services Technical Team

I've just come from a conference on SaaS.  I learned some things I want to share with the team in order to architect the product.  Sharing is a best practice:

we need to update this document

What does this mean?

Simple trying out double submission

All,

Please make sure to use the XML converter version 3.4 for all integrations that you build.  It won't work for the latest version if you don't.

I have a customer who is interest in integrating QueryCom into their mobile server.  Do we have any document or advice for this?  Thanks.

GroupSwim is built on Java, Tapestry and other open source tools.  It works great!

Does anyone have experience integrating with a lockbox provider?  If so, who is the provider and what kind of technology did you use?  If you don't mind, please share any documentation you are comfortable posting.  Thanks.

Hello,

We get alot of questions from customers about the pros and cons of different operating systems for our products.  The truth is there are some issues to consider:

Windows is more appropriate for small to mid-size companies whereas Unix is better for large enterprises.  We architected the product to perform will on both.  I've attached a document to this piece with lots of detail.  Please feel free to ask questions about it on this post and I will respond in kind.  Thanks.

Hello,

We are using a veryold chart of accounts.  Does anyone use the standard set the product comes with? If so, what did you think?  Thanks.

The key to integrating with Remedy Web Service over SSL is importing the trusted root CA certificate into the JVM used by SL.

1.      Get the trusted root CA certificate of the external web server, in Base 64 Encoding format.

2.      Import the above certificate into default keystore (cacerts) of the JVM used by /SLC:\j2sdk1.4.2_15\jre\lib\security>..\..\bin\keytool.exe -import -trustcacerts -keystore cacerts -storepass changeit -noprompt -alias rootcert -file D:\root.cerCertificate was added to keystore